Shipping & Returns
Shipping & Returns Policy
Shipping
Where We Ship
Luvée Jewelry currently ships to addresses within all 50 United States. International shipping is not available at this time.
Shipping Cost
Standard shipping is $8.99 per order.
Orders totaling $200 or more qualify for free standard shipping.
Processing and Delivery
Most orders begin fulfillment within 1–2 business days.
Estimated delivery within the United States is 5–8 business days. This estimate includes preparing your order, gift-ready packaging, and shipping.
Business days do not include weekends or holidays. Delivery estimates are not guarantees, and carrier delays may occasionally occur. If we are unable to ship your order within the stated timeframe, we will contact you with available options.
Tracking
Tracking information will be emailed to you and added to your order once it becomes available.
After a package has been picked up, tracking may take 24–48 hours to show its first carrier scan.
Address Changes and Cancellations
Orders may begin fulfillment soon after they are placed. Contact us as quickly as possible at hello@luveejewelry.com if you need to request an address change or cancellation.
We will do our best to help, but changes and cancellations cannot be guaranteed once fulfillment has started.
Returns & Replacements
30-Day Returns
We want you to feel confident ordering from Luvée Jewelry. Eligible items may be returned within 30 calendar days of the delivery date shown by the carrier.
Because each order is carefully prepared and packaged for gifting, returned items must be unworn, unused, and in their original condition and packaging. An order number or other proof of purchase is also required.
How to Start a Return
Email hello@luveejewelry.com within 30 calendar days of delivery and include:
- Your order number
- The item you would like to return
- A brief reason for the return
If your return is approved, we will provide return instructions. Items sent back without first requesting a return may not be accepted.
Return Shipping and Refunds
Customers are responsible for return-shipping costs for ordinary returns. Original shipping charges are non-refundable.
We recommend using a trackable shipping service. Luvée Jewelry is not responsible for return packages lost in transit.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund to your account.
Items Not Eligible for Return
The following items are not eligible for ordinary returns:
- Items that have been worn, used, altered, or damaged after delivery
- Items returned without their original packaging
- Earrings that have been removed from their original packaging, for hygiene reasons
- Items clearly marked as final sale
These exclusions do not apply when an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, has a manufacturing defect, or is not the item you ordered, contact hello@luveejewelry.com within 10 calendar days of delivery.
Include:
- Your order number
- A short description of the issue
- Clear photos showing the damage, defect, or incorrect item
Additional photos or angles may be requested if needed to review the claim.
For an approved claim, our standard resolution is a replacement item at no additional cost. If a replacement is unavailable, Luvée Jewelry will contact you with an alternative resolution.
Exchanges
We do not offer direct exchanges for size, style, or color preference. If your item is eligible for return, you may return it under this policy and place a new order for the preferred item.
Please review product details and sizing information carefully before placing your order.
Contact
Questions about shipping, delivery, returns, or quality claims can be sent to: