Refund policy
Return and Refund Policy
At Luvée Jewelry, each order is carefully prepared and packaged for gifting. Eligible items may be returned within 30 calendar days of delivery.
To qualify for a return, an item must be unworn, unused, and in its original condition and packaging. An order number or other proof of purchase is also required.
To request a return, email hello@luveejewelry.com with your order number, the item you would like to return, and a brief reason for the return.
If your return is approved, we will provide return instructions. Items sent back without first requesting a return may not be accepted.
Customers are responsible for return-shipping costs. Original shipping charges are non-refundable.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.
Items are not eligible for an ordinary return if they have been worn, used, altered, or damaged after delivery; are returned without their original packaging; are earrings that have been removed from their original packaging; or were clearly marked as final sale.
These exclusions do not apply when an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 10 calendar days of delivery so we can review the issue.
Include your order number, clear photos of the item and packaging, and a short description of the issue.
Eligible issues include an item damaged on arrival, a manufacturing defect, or an incorrect item received.
If your claim is approved, our standard resolution is a replacement at no additional cost. If a replacement is unavailable, we will work with you on an appropriate resolution.
Exchanges
Luvée Jewelry does not offer direct exchanges for size, style, or color preferences. If your item qualifies for a return, you may return it under this policy and place a new order for your preferred item.
For questions about a return, refund, or order issue, contact us at: